Over the past month, I have been struck numerous times by
the importance of attention to detail.
Clearly, this is not a new idea.
Every artist, every business person, every politician, every parent I
know knows this, yet we often scrimp, thinking “it’s good enough” is really
good enough. Man, have I had examples
which have reinforced what a difference
diligent attention to detail can really make.
On my recent trip to Tuscany, I stayed in a most fantastic
hotel, The Monteverdi, which cared about every single detail, yet made the entire experience seem effortless. The hotel stay reminded
me of hearing a magnificent symphony played by a world class orchestra, where
the whole visit added up to a sense of completeness, a seamless blend of comfort
and service and physical beauty. From
the soft-washed Italian linen sheets and fluffy duvet to the
unobtrusive-but-always-there service, from the fresh flowers in the room and
shower everyday to the world class restaurant always available to guests, from
the modernist design to the respect for the 800 year old buildings, from the
warm smiles of the staff to the customized recommendations of places to visit, the
experience was seamless.
Nothing was accidental; it was all very much on
purpose. And yet, none of the hard work
was apparent, only the end result of creating a place meant to soothe, excite,
comfort, delight, and stimulate every sense.
The owner of the hotel, a businessman from the U.S,
describes the hotel as a labor of love, and he has obviously poured heart,
soul, taste, and major dollars into this labor.
Sometimes love can blind; in this case, it seems to have only sharpened
the senses. Bravo!
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